🆘 Need Immediate Help?
For urgent technical issues or critical problems
Email Support Report Urgent Issue📧Email Support
Get personalized help from our support team. We typically respond within 24 hours.
- smrtfindr@gmail.com
- Include error messages and screenshots
- Mention your Chrome version
- Describe what you were trying to do
🐛Bug Reports
Found a bug? Help us improve by reporting issues on GitHub.
- Report Bug
- Check existing issues first
- Include reproduction steps
- Attach console logs if possible
💡Feature Requests
Have an idea for a new feature? We'd love to hear from you!
- Request Feature
- Describe your use case
- Explain the expected behavior
- Vote on existing requests
📚Documentation
Comprehensive guides and tutorials to help you get started.
💬Community
Connect with other users and get help from the community.
- GitHub Discussions
- Share tips and tricks
- Ask questions
- Help other users
🔧Technical Issues
Common technical problems and solutions.
Support Categories
🚀 Getting Started
- Installation and setup
- First-time configuration
- Account setup and Google Drive integration
- Basic feature overview
🤖 AI Features
- Setting up OpenAI API keys
- Configuring Google AI (Gemini)
- Text-to-Speech setup and troubleshooting
- Podcast generation issues
- AI chat functionality
☁️ Cloud Storage
- Google Drive authentication
- File synchronization problems
- Storage quota issues
- Permission and sharing settings
📱 Browser Compatibility
- Chrome version compatibility
- Extension conflicts
- Performance optimization
- Memory usage concerns
🔒 Privacy & Security
- Data protection questions
- Privacy settings configuration
- Account security
- Data deletion requests
Response Times
- Email Support: 24-48 hours (business days)
- GitHub Issues: 1-7 days depending on complexity
- Urgent Issues: Same day response for critical problems
- Feature Requests: Acknowledged within 1 week
Before Contacting Support
- Check the Help Center: Most common issues are covered in our Help Center
- Search GitHub Issues: Your problem might already be reported and solved
- Try Basic Troubleshooting:
- Restart Chrome
- Disable and re-enable the extension
- Clear extension storage
- Check Chrome Developer Tools for errors
- Gather Information:
- Chrome version
- Extension version
- Error messages
- Screenshots or screen recordings
- Steps to reproduce the issue
Premium Support
For organizations or users with specific needs, we offer:
- Priority email support
- Video call consultations
- Custom feature development
- Enterprise deployment assistance
Contact us at smrtfindr@gmail.com for more information about premium support options.